Terms and Conditions - Flat Clearance Herne Hill

Welcome to our Flat Clearance services in Herne Hill. These Terms and Conditions govern the use of our services and outline the responsibilities of both Flat Clearance Herne Hill and our clients. By engaging our services, you agree to comply with these terms.

Service Overview

Our Flat Clearance service in Herne Hill provides comprehensive solutions for clearing out residential properties. Whether you are moving, downsizing, or dealing with the estate of a loved one, our team is equipped to handle all aspects of the clearance process.

Scope of Services

Residential Clearance: Comprehensive removal of all household items.
Estate Clearance: Sensitive handling of items from estates, ensuring respect and care.
Donation and Recycling: Environmentally responsible disposal, including donations to local charities.
Waste Removal: Efficient and compliant waste management services.

Client Responsibilities

To ensure a smooth clearance process, clients must adhere to the following responsibilities:

Access Provision: Ensure our team has access to the property during the scheduled clearance time.
Personal Belongings: Remove or securely store personal valuables, important documents, and items of sentimental value.
Clearance Instructions: Provide clear instructions regarding the items to be cleared and any specific handling requirements.

Payment Terms

Our pricing structure is transparent and competitive. Payment terms are as follows:

Estimates: Free, no-obligation quotes provided based on the scope of clearance.
Deposits: A deposit may be required to secure your clearance date.
Final Payment: Due upon completion of the clearance service.

We accept various payment methods, including credit/debit cards, bank transfers, and cash.

Cancellation Policy

We understand that plans can change. Our cancellation policy is designed to be fair to both parties:

Notice Period: Cancellations made at least 48 hours in advance incur no fees.
Late Cancellations: Cancellations within 48 hours may incur a fee equivalent to 25% of the total service cost.
No-Shows: Failure to appear for the scheduled service may result in full charge.

Liability and Insurance

At Flat Clearance Herne Hill, we prioritize the safety and security of your belongings. However, the following liability terms apply:

Handling: We handle items with care, but cannot be held responsible for pre-existing damages.
Insurance: We carry comprehensive liability insurance to cover accidental damages during clearance.
Client Valuables: Clients are responsible for securing valuable or irreplaceable items.

Privacy Policy

Protecting your privacy is paramount. Our Privacy Policy outlines how we handle your personal information:

Data Collection: We collect necessary information to provide our services effectively.
Usage: Personal data is used solely for service provision and not shared with third parties.
Security: We implement robust security measures to protect your information.

Dispute Resolution

In the event of any disputes arising from our services, the following procedure is in place:

Initial Contact: Clients should contact our customer service team to address concerns.
Mediation: If unresolved, a neutral mediator will facilitate a resolution.
Legal Action: As a last resort, disputes may be taken to the appropriate legal authorities.

Amendments to Terms and Conditions

Flat Clearance Herne Hill reserves the right to modify these terms and conditions at any time. Clients will be notified of any significant changes in advance.

Acceptance of Terms

By scheduling and utilizing our Flat Clearance services in Herne Hill, clients acknowledge that they have read, understood, and agree to be bound by these Terms and Conditions.

We strive to provide exceptional service and ensure a hassle-free clearance experience. If you have any questions regarding our terms, please refer to the relevant sections above.